Payments
Money Guarantee
What GamingCenter.lk protects when players buy packages, add points, reserve seats, support creators, or request payout review.Our promise
GamingCenter.lk is built to keep payment, package, wallet, and reward details clear. If a verified payment, reservation, package, or points transaction does not match the service shown on the site, the issue can be reviewed and corrected according to branch rules.
What is protected
Approved purchases, confirmed package payments, credited wallet points, verified reservations, eligible tournament fees, creator support details, and approved payout balances are protected by clear account history and review.
Package guarantee
When you buy or reserve a package, the website should show the package name, device type, price, duration, reward rules, and branch details. If the branch cannot provide the confirmed service, the player may receive a reschedule, credit, replacement, or refund according to the refund policy.
Points wallet guarantee
Purchased points should appear in the correct account after payment approval. If points are missing, duplicated, or credited wrongly, the player can send the transaction reference so the issue can be checked.
Reservation guarantee
A reservation should match the selected branch, package, device, and player account. If a confirmed reservation cannot be honored because of a branch-side issue, the booking may be moved, credited, or reviewed for refund eligibility.
Creator support guarantee
Support points sent to creators are shown as approved support activity. Creator support is normally final, but proven duplicate payment, wrong credit, or abuse can be investigated.
Payout record guarantee
Eligible withdrawal requests include review status, payout details, payout transaction dates, and final decision. This does not guarantee every withdrawal will be approved, but it helps protect real qualifying balances from being lost without review.
Tournament and event guarantee
Tournament entries and event payments are reviewed against event rules. If the gaming center cancels an event or changes major rules, players may receive credit, reschedule, replacement entry, or refund review.
Price and package accuracy
Public package prices should match the active branch offer. If a display mistake happens, the official branch offer and payment proof decide the correct package, credit, or adjustment.
Proof needed for review
To claim the guarantee, provide your account phone number, username, branch, package or tournament name, payment amount, transaction reference, date/time, and a short description of what went wrong.
What is not guaranteed
The guarantee does not cover completed play sessions, poor game performance caused by a player's own account or settings, banned game accounts, cheating, no-shows, wrong details entered by the player, internet issues outside the branch, third-party platform downtime, or rewards from fake activity.
Promotional balance limits
Bonus points, free credits, referral points, leaderboard rewards, campaign prizes, and promotional balances can have separate expiry dates, usage rules, withdrawal limits, or approval requirements.
Abuse limits
GamingCenter.lk may pause or reject guarantee claims connected to duplicate accounts, payment abuse, fake creator support, suspicious chargebacks, cheating, manipulated rankings, or incomplete verification.
Payment limits
Some delays or reversals depend on banks, mobile wallets, cards, or outside payment services. Support can help review the issue, but outside services may control final settlement time.
How corrections happen
Depending on the issue, the player may receive wallet correction, replacement points, package credit, session reschedule, partial refund, full refund, payout review, or rejection with a reason.
Record protection
Payment details, wallet actions, reservation details, payout requests, and decisions may be kept so future disputes can be checked clearly and fairly.
Final review
Final guarantee decisions are made after checking payment proof, wallet history, service usage, and branch rules.
Contact support
For guarantee support, contact the official branch or GamingCenter.lk support channel with your transaction reference. Clear proof helps solve payment and wallet issues faster.